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TERMS OF USE

We founded LaPerruque with one goal: to ensure every customer has a great and fair shopping experience. We structure our business relationships in the same way. Only good service leads to loyal customers. Learn more about our values and policies below. Contact us if you have any questions!

 

These general terms and conditions apply to all orders placed by customers living in Switzerland or the Principality of Liechtenstein via the online shop of LaPerruque, Colmarerstrasse 11, 4055 CH-Bassel, hereinafter referred to as the seller.

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1. Purchase agreement

  1. The presentation of the products in the online shop does not constitute a legally binding offer, but rather an invitation to the customer to place a binding order (offer to conclude a contract).

  2. By clicking the order button, the customer places a binding order for the products listed on the order page.

  3. Immediately after receiving the money transfer, the seller confirms receipt of the order by email. The purchase contract is only concluded when the sum is credited to the seller's account.

2. Return Policy.

  1. Customers have the right to return packaged and non-personalized goods within 3 days of delivery of the goods (e.g. packaged hair extensions). Please note that wigs, hairpieces and hair extensions are hygiene products. The hairpieces must not be removed from the packaging and must never be tried on. The return must be sent to LaPerruque.

  2. Warranty claims on hair products can only relate to manufacturing defects and should be reported in writing with photo evidence immediately upon receipt of the goods.

  3. Please keep the documents required to prove the start of the warranty (order confirmation, delivery note, etc.) carefully.

  4. On the personalized goodsWe do not grant any exchange/guarantee/return rights for reasons other than manufacturing defects. Our team consists of hair suppliers, hairdressers, manufacturers and guarantees the reliability of the products. Factory defects that become apparent when the items are delivered must be reported to us in writing immediately upon receipt, otherwise the goods are considered approved. Since the wigs are individually hand-made, slight variations in color, length and hair structure of the hair do not entitle them to be returned.

  5. We have done our best to reproduce the colors of our products as accurately as possible. The quality of the images also depends on your screen. Therefore, we cannot guarantee that all colors can be reproduced perfectly and true to the original.

  6. Exercising the right of return leads to the conversion of the purchase contract into a reversal relationship, according to which the services received under the purchase contract must be reimbursed. The consumer bears the costs for the return.

  7. Wigs and hairpieces that we have made and adjusted to your measurements and individual wishes (e.g. by head circumference or hair purchase, etc.) are excluded from the right of return and must be purchased by you at the full price.

  8. Returns are excluded if you are not satisfied.

  9. The buyer assumes full responsibility for care and the care products used. He is obliged to inform himself about the care of the hairpiece or wig.

  10. We assume no liability for any allergic reactions or their consequences.

4. Prices and shipping costs

  1. The prices stated on the product page are exclusive of VAT and are in Swiss francs (CHF).

  2. In addition to the stated prices, depending on the delivery address, quantity of goods and item
    Shipping costs apply. The exact shipping costs are displayed to the customer during the ordering process.

  3. Additional customs costs may apply for deliveries abroad.

5. Delivery conditions

  1. The products are shipped within Switzerland, the EU and worldwide. 

  2. The standard delivery time is from 2 days to 2 months (depending on the product) Standard shipping is always insured.

  3. If not all ordered products are in stock, the buyer will be informed immediately.

6. Payment Terms

Payment is made using the payment methods shown in the shopping cart.

7. Liability

The seller excludes liability for slightly negligent breaches of contract. The same applies to breaches of contract by auxiliary persons and substitutes.

8 End.

If a provision of these general terms and conditions is ineffective, the rest of the contract remains valid. The relevant statutory provisions apply in place of the invalid provision.

As of: January 2024

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